DreamHost is a web hosting site that connects you to 15 years of hosting experience. Currently, DreamHost hosts over 500,000 sites. They also have, like many hosts, a number of plan options for Shared, VPS, and dedicated servers.
Another thing to keep in mind is DreamHost’s 97-day money back guarantee. This is easily the long money back guarantee in the business. However, make sure your method of payment is refundable, because some online payment options are not. Plus they give you two weeks to test out their service without any payment at all.
Now, some issues that arose from consumer feedback were directed towards their use of a nontraditional control panel setup and customer service or up time. DreamHost has a custom setup which, if your switching from another hosting site may take some reintroduction. Some have found it difficult, stating that, it should follow a more familiar or universally applied setup. They also currently lack a direct phone support option. So all correspondence whether its sales or support related must be ticketed. Some consumers experienced a downtime of up to 48 hours for written response.
Their more expensive web hosting service is their Shared, which is also most likely to be what most new customers prefer. The cost is difficult to justify when considering their claim for perfect uptime. They state their expert technical support is available 24/7 but, they only offer instant live chat to customers. Leaving others out and their claims to perfect uptime up for debate. There is no direct line to DreamHost tech support so your only option is to request a call back which, may also be limited.
So unless your using DreamHost for VPS or Dedicated Servers, you may want to consider finding a host with more competitive market pricing for Shared. As well as, Shared accounts depend on other users leaving the 48=hour downtime as a major issue for Shared account productivity. However, if you’re in the market with a VPS or Dedicated Server, DreamHost’s prices are at market. Plus, with out the issue of depending on other users the downtime may not be as crucial an issue. On a final note, if you’ve heard of extreme downtimes with DreamHost it may have been due to rolling blackouts that affected their company September 12, 2005. Since then this issue has been resolved and are back to providing functioning web hosting service.